REFUND POLICY

This refund policy (hereinafter referred to as the “Policy”) governs the cases and conditions for the refund of funds paid by Buyers for the Goods in the Too food Application. Too food is a legitimate user of the Application and strives to provide as comfortable and fast shopping as possible.

Before ordering goods in the Application, you should read this Refund Policy, Terms and Conditions, Terms of Use and Privacy Policy. Too food takes all measures to ensure that your personal data is protected and your rights are respected.

CONTENTS

  1. Definitions;
  2. General provisions;
  3. Terms and conditions of return.

DEFINITIONS

1.1. In these Terms, the following terms are used with the following meanings:

  1. Application – the website with the domain name [...] and the associated application, as well as all other related sites and applications.
  2. Seller(s) – a business entity, regardless of its organizational and legal form, offering its goods for sale in the Application. In these Terms, "Seller" also includes the hired employees, contractors, or agents of the business entity, provided they perform the duties of such a business entity as prescribed by these Terms.
  3. Buyer – an individual user of the Application who is at least 14 years old, possesses partial civil capacity, and has sufficient authority to purchase goods.
  4. Goods – food products, either in their natural or processed form, intended for human consumption, bottled drinking water, as well as dietary supplements offered by Sellers for sale in the Application.
  5. Order – a duly executed and paid order for the Goods placed in the Application;
  6. Unfit Food Product – a food product that contains foreign substances and/or objects, is otherwise damaged, and/or spoiled due to mechanical and/or chemical and/or biological factors.

GENERAL PROVISIONS

2.1. Too Food is a company whose primary activity is the management of a technological platform that enables local establishments (hereinafter referred to as “Sellers”) in certain regions of Ukraine to offer their products through the Application. In relations with buyers, Too Food acts as a commercial agent and facilitates the sale of goods on behalf of the Sellers.

2.2. In the relationship between Buyers and Sellers, Too Food acts solely as an intermediary, whose tasks and duties are limited to managing the Application to ensure interaction between the parties. Under no circumstances does Too Food bear responsibility for the quality of the products offered in the Application, nor for the terms and conditions of their delivery.

2.3. By accessing the Application and completing all necessary actions to start using the Application (whether registration, authorization, etc.), all Buyers and Sellers fully and unconditionally acknowledge and unequivocally agree to this Policy, the Terms and Conditions, the Terms of Use, the Privacy Policy, and other acts published by Too Food. If a Buyer or Seller disagrees with this Policy, they are obliged to refrain from using the Application.

2.4. The Buyer understands and agrees that the goods listed in the Application may have a short shelf life. Therefore, the Buyer should consume the goods before the expiration date indicated on the packaging, if such packaging is available. If the goods do not have packaging or information regarding expiration dates, the Buyer should consume the goods within a reasonable time during which the goods do not show signs of spoilage.

2.5. Given the nature of the legal relationship between Buyers and Too Food as a commercial agent, the norms of Paragraphs 1-2 of Chapter 54 of the Civil Code of Ukraine and the Law of Ukraine “On Consumer Protection” apply.

RETURN TERMS AND CONDITIONS

3.1. During the acceptance of Goods at the Seller's retail location, the Buyer is required to verify the assortment, quantity, and quality of the provided Goods. If the Buyer fails to inspect the Goods, it is assumed that the Goods have been delivered in the appropriate assortment, quantity, and quality. In such cases, the Buyer forfeits the right to reference any discrepancies between the characteristics of the Goods and those specified in the order placed through the Application.

3.2. Refunds in cases provided for by this Policy are processed within 7 (seven) calendar days based on the Buyer's request. The request can be made orally or in writing at the Seller's retail location.

3.3. Sellers must promptly, but no later than the day of receiving the corresponding request from the Buyer, inform Too Food about the necessity of refunding the money.

3.4. Too Food is not responsible for delays in refund processing if such delays are caused by the actions or inactions of Sellers or delays in the operation of payment systems, banks, or other financial institutions through which the transactions between the Parties were processed.

3.5. The Buyer agrees that the refund of the paid funds can only be made to the account from which the respective Goods were paid.

3.6. The Buyer has the right to cancel the ordered Goods before the time available for order pickup in the Application. In such cases, the Buyer is entitled to a refund of the paid funds. In case of an unjustified refusal by the Buyer to accept the Goods that meet the order conditions, the Seller has the right to demand acceptance of the Goods or to terminate the concluded contract.

3.7. When submitting a return request, the Buyer must provide the order code specified in the Application and a document confirming the payment for such an order.

3.8. Delivery of Goods in Incorrect Quantity

  1. If the Seller delivers fewer Goods than specified in the order placed in the Application, the Buyer has the right to demand the delivery of the missing quantity of Goods or request a refund of the amount paid.
  2. If the Buyer accepts a larger quantity of Goods than specified in the order, they are obliged to pay for the additional Goods at the price set by the Seller.

3.9. Delivery of Goods in Incorrect Assortment

  1. If the Seller delivers Goods in an assortment that does not match the order, the Buyer has the right to refuse to accept it and request a refund of the amount paid.
  2. If the Seller delivers part of the Goods that match the order and part that does not, the Buyer has the right at their discretion to:
    • Accept the part of the Goods that matches the order and refuse the rest of the Goods;
    • Refuse all the Goods;
    • Demand the replacement of the part of the Goods that does not match the assortment with the Goods in the assortment specified in the order;
    • Accept all the Goods.
  3. In case of refusal of Goods that do not match the order, or a request for replacement, the Buyer has the right to demand a refund of the amount paid.

3.10. Delivery of Goods of Unsatisfactory Quality

  1. If the Seller delivers an unsuitable food product, the Seller is obliged to replace it with a suitable food product or refund the Buyer the paid amount. The Buyer determines at their discretion whether to demand a refund or request another suitable product.
  2. If the Seller does not have a similar suitable food product available, the Buyer is entitled to a refund. In this case, the Buyer does not have the right to demand the delivery of another product from the Seller's assortment. The Buyer may only place an order for another product through the Application in the general manner.

3.11. Delivery of Goods of Satisfactory Quality

  1. Since food products, including consumable items, are not subject to exchange or return if sold in satisfactory quality, the Buyer is obliged to accept such Goods. The Buyer does not have the right to exchange or return Goods of satisfactory quality.

3.12. Refund of Erroneously Paid Funds

  1. In case of erroneous payment of funds, the Buyer is entitled to a refund provided they submit a document confirming the payment (receipt issued by the bank or other financial institution, and a check – if provided by this Policy).
  2. Funds are considered erroneously paid if their amount does not match the value of the order, specifically if it exceeds it. Erroneously paid funds also include those paid by the Buyer without making an order in the Application. In such cases, the document that the Buyer must provide is a receipt issued by the bank or other financial institution.
  3. The Buyer is not entitled to a refund if fraudulent actions on their part are discovered.